Purpose of the Role
This is not a traditional accounting role.
We’re looking for someone with an accounting background who wants to get closer to systems, data, and how businesses actually operate. Instead of closing books month after month, you’ll work directly with customers to help them implement and use an ERP system—solving problems, analyzing data, and improving processes along the way. This role is ideal for accountants with ~3-6 years of experience looking to expand into ERP systems, data, and customer-facing work
You’ll begin by working directly with customer requests—learning the product while solving issues. This is a core part of how you’ll learn the product and understand business scenarios.
As you grow, you’ll lead training sessions, support implementations, and become a go-to resource for both accounting and system-related questions.
If you enjoy Excel, are curious about reporting tools, and like working with people, you’ll likely enjoy this role.
We created NorthScope, an ERP application designed specifically for food manufacturing companies. In addition to providing the software itself, we assist customers with implementation and provide ongoing support and services.
At NLP, we distinguish ourselves by taking the time to understand our customers’ businesses. We demonstrate this by connecting customer requests with the team member best suited to address them.
In this role, you will work alongside other members of our support and implementation team on the front lines of customer interaction. Your responsibilities will include ensuring customers receive follow-up in accordance with our standard operating procedures, helping the team meet deadlines, and delivering consistently high-quality work. Your work will involve troubleshooting questions, assisting with new implementations, leading user training sessions, and learning about specialized configuration needs.
Over time, we expect the person in this role to develop the ability to address increasingly complex accounting and system configuration questions from both customers and team members. You will become an expert in using NorthScope and serve as a key resource for both customers and our technical support team.
We are searching for someone with a strong passion for customer service, someone who strives for complete success, is comfortable working with a variety of technologies, and has experience with business systems.
This position also offers meaningful opportunities for growth. The right candidate will be energized by learning new skills and excited about developing a more technical skill set over time.
A Day in the Life
Most of your time each day will be spent interacting with customers—helping them use the software more effectively, coordinating technical support from team members, and troubleshooting issues.
During a typical week, you will work closely with our:
- Implementation Team to help train customers, provide support, and assist with NorthScope implementations doing tasks like reviewing and uploading master files
- Development Team to escalate software bugs or identify areas where the product can be improved
- Product Manager to ensure customer requests are captured and considered for the development roadmap
- Customers and Implementation Team to troubleshoot issues, resolve customer problems, keep long-term projects moving toward deadlines, and analyze data to answer customer questions
Not every support request comes with complete information. Because of this, the role requires the ability to think like a business analyst when details are limited. People who excel in this role enjoy taking on messy problems with minimal context and returning with a clear, well-structured solution. Success in this role requires the ability to work both independently and collaboratively within a team.
Duties & Responsibilities
- Learn how to configure, implement, and train customers on NorthScope software
- Manage and maintain project management tasks related to ongoing implementations
- Work to make sure we build out our resources daily to make both NLP employees and external customers as self-sufficient as possible.
- Follow prioritization and guidance from the Implementation & Support Manager
- Provide excellent customer service by resolving support requests quickly and accurately
- Update, assign, and track support tickets in JIRA
- Communicate regularly with customers and project leads regarding open issues
- Troubleshoot system issues and resolve them where possible
- Document discovered software bugs
- Perform other related duties as assigned
Experience & Skills
The following list reflects the primary areas candidates will be exposed to in this role. Applicants should have familiarity with several of these areas and interest in learning the rest.
- Background in Accounting, Finance, or a related field
- Experience with ERP and/or accounting systems for medium-to-large-scale businesses. (Quickbooks, Microsoft Dynamics, Sage, SAP, etc.)
- Financial reconciliation experience, including an understanding of sub-ledger and general ledger interactions
- Strong written and verbal communication skills, with the ability to translate support issues into clear solutions
- Proven relationship-building and interpersonal skills to collaborate effectively within a team
- Strong analytical and problem-solving skills, with a high level of initiative and ownership
- Demonstrated ability to work effectively in a team environment
- Strong proficiency with Microsoft Excel; exposure to reporting tools (Power BI or similar) is a plus
- Ability to adapt to shifting priorities, timelines, and project demands
- Comfort working in a dynamic, multidisciplinary environment
- AA or BA/BS in Business, Accounting, MIS, Computer Science, or equivalent work experience
Nice-to-Have Skills
- Experience with transactional business software (e.g., QuickBooks, Dynamics GP, SAP)
- Experience with one or more types of database software or platforms.
- Exposure to reporting tools (Power BI, Tableau, etc.)
- Familiarity with Jira
- Background in tax preparation, financial reporting, or financial analysis
Our Culture
Everything we do reflects our core values. We encourage applicants to review our culture to ensure we are a good fit for you, just as you are for us, before submitting an application.
The Fine Print
This role is primarily remote. However, we do meet in person periodically, so candidates must be located in the greater Seattle area.
Direct applicants only, please (no recruiters).
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